Frequently Asked Questions

Find answers to common questions about our products and services.

  • At Maroxahome, each product is thoughtfully designed and handcrafted by skilled artisans. Our pieces combine traditional craftsmanship with modern aesthetics, making every item unique.
  • Orders are typically processed within 1–3 business days, and delivery usually takes 3–7 business days depending on your location.
  • We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please refer to our Refund & Return Policy for full details.
  • If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
  • We recommend gentle hand washing to preserve the finish and longevity of your products, especially for items with decorative elements such as gold rims.
  • Yes, many of our products are handmade. This means slight variations in color, shape, and texture may occur, adding to the authenticity and charm of each piece.
  • We primarily use high-quality ceramic materials, carefully selected for durability, safety, and aesthetic appeal.
  • Yes, our ceramic products are made to be food-safe. However, we recommend checking individual product descriptions for specific care instructions.
  • Some items may not be suitable for microwave or dishwasher use, particularly those with metallic details. Please check product descriptions for guidance.
  • You can reach us anytime at [info@maroxahome.com] Our team typically responds within 24 hours.